[May Point Network] November 17, 2009 -- JD Power and Associates today announced the "2009 US Car Rental Service Satisfaction Survey", Enterprise Rent-A-Car continues...

[ May Point Network] November 17, 2009 -- JD Power and Associates today announced the "2009 US Car Rental Service Satisfaction Survey". Enterprise Rent-A-Car has been rated as the top car rental brand by customers for the sixth consecutive year.

This research has been around for 14 years now. This year's survey was conducted through a survey of 12,900 business and leisure customers who rented cars at the airport between September 2008 and October 2009. It evaluates car rental service providers for the following criteria: cost, pick-up process, rental vehicle, return-to-car process, booking process, and shuttle bus and minivan service to and from the airport.

The overall satisfaction level of this year's study was basically the same as that of 2008, and customer satisfaction has continued to decline in the past two years. JD Power attributed the stability of this satisfaction to the successful management of the fleet by the leasing company, which enabled them to better meet customer needs and reduce rental costs.

Enterprise Rent-A-Car is 37 points higher than the industry's average of 733 points (out of 1000). National Car Rental and Hertz followed closely with 757 points and 747 points respectively. Paula Sonkin, vice president of travel business at JD Power JD Power, said in a statement to the survey: "It is particularly noteworthy that the three highest ranked car rental companies in 2009 also had the fewest customer complaint reports."

According to JD Power, National Car Rental has significantly improved its rating rankings compared to 2008, and Hertz's airport shuttle bus service has also won high scores. Alamo Rent A Car and Avis Rent A Car scored only a few points below the industry average; the two brands, Budget Rent A Car and the Dollar Thrifty Automotive Group, lag far behind.

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